We offer refunds on the purchase of our digital goods. However, since we deal with digital goods, we honour requests for refunds for the following reasons:
Non-delivery of the product: You do not receive a delivery e-mail from us due to an issue with the mail. Depending on the price of the product, Best Editing Services and Authors Corporation may require you first to submit proof that you have submitted a report to the mail service describing the missing item;
Download issues: You have problems that prevent you from downloading the product. Best Editing Services and Authors Corporation recommends that you contact the support team via the live chat, as Best Editing Services and Authors Corporation ensures that our documents can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the Documents: Although all the documents are proofread and verified before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, and screenshots) of each type of product offered before making a purchase.
All transactions for the purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on https://besteditingservices.org/ are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no-refund policy.